Return and Refund Policy
A+ CostCOM is hereafter referred to as the "MERCHANT".
This web site's visitors and customers are hereafter referred to as the "CUSTOMER".
ATTENTION: PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING USING THIS WEB SITE OR BUYING FROM THE MERCHANT SINCE USING OR SURFING THIS WEB SITE CONSTITUTES TACIT AGREEMENT WITH THE TERMS OF THIS SITE AND IT'S RETURN AND REFUND POLICY. PURCHASING FROM THE MERCHANT AND CLICKING THE ACCEPTANCE CHECKBOX DURING THE PURCHASE PROCESS ALSO INDICATES THAT YOU ACCEPT THIS AGREEMENT. YOU SHOULD RETURN AND RE-READ THE TERMS OF THIS AGREEMENT FREQUENTLY IF YOU ARE A CUSTOMER OF THE MERCHANT OR USER OF THIS WEB SITE, BECAUSE THEY ARE BINDING ON YOU.
This Agreement supersedes all prior proposals and understandings, oral or written and is the entire understanding between the MERCHANT and the CUSTOMER.
All software sales are final, or as specified in the description of the product at the time of sale.
HARDWARE AND ALL NON-SOFTWARE RETURNS
All other product sales are subject to the terms laid out by the warehouse of origin and the manufacturer of the product. These terms are laid out in the description of the product, and in the "More Information" links provided for each manufacturer under the manufacturers web page. Click here to view these terms.
RETURNS OF PRODUCT EXCEPT SOFTWARE
Returns of product that functional and working is normally not permitted. A written RMA must be acquired before the product is returned. All such product will be subject to a minimum restocking fee of 25%. Shipping costs, original shipping discount, including per order charge will not be refunded, and return shipping must be paid by the customer. No COD returns will be accepted. Custom built computers and special orders and final stock or clearance items may be subject to further restrictions including not returns allowed policy on functional product.
ELECTRONIC PARTS OR COMPONENTS AND PRODUCT ASSEMBLED BY THE CUSTOMER
Shipping return costs WILL NOT BE REFUNDED by the MERCHANT whether the product is in working order or not for product assembled by the customer.
COMPUTERS ASSEMBLED BY THE MERCHANT
1. Shipping return costs will be REFUNDED by the MERCHANT after the product is returned and discovered to be faulty.
2. CUSTOMERS who open the case of their PC void this warranty.
Any fraudulent activity and suspected fraudulent activity will result in the cancellation of the CUSTOMER order and initiation of any action deemed appropriate by the MERCHANT including civil and criminal proceedings. The CUSTOMER must be in possession of the credit card used for the transaction at the time of the order, if one is used. The shipping address must match the address on file with the credit card company for the CUSTOMER listed on the face card. The CUSTOMER to whom the credit card belongs must be physically present at the time the card is used to make a transaction and purchase. The CUSTOMER may be required to fax a copy of the credit card to the MERCHANT or the CUSTOMER order may be cancelled.
CUSTOMER IP addresses are record and tracked for fraud prevention purposes.
All sales are subject to review by the MERCHANT, and the MERCHANT reserves the right to cancel any CUSTOMER order for any reason at any time.
SALES and SHIPPING
Sales and Shipping is currently available only to Canada.
TIME TO ALLOW FOR SHIPPING
Most CUSTOMERS in most major cities will receive their product within 24 hours. However, please allow up to several days more for delivery of product to remote locations, or on large or expensive orders. Large orders, or orders containing one item that is back ordered may be delayed until the product is is stock.
SHIPPING AND INSURANCE
All orders are shipped without insurance unless specifically requested by the CUSTOMER.
The Customer must agree that any material, information or other communication you transmit or post to this WEB SITE will be in accordance with the MERCHANT standards policy, which is as follows: The Customer is prohibited from posting or transmitting to or from this WEB SITE any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law.
The product names used in this Web site are for identification purposes only and may be trademarks of their respective companies.
ERRORS AND OMMISSIONS
The MERCHANT does not guarantee the accuracy of any of the product descriptions, information, details, specifications, pricing, and shipping weights posted at www.costcom.ca. While every reasonable effort is made to ensure the accuracy of all product information displayed, some errors do occur from time to time. Upon discovery of an error, the CUSTOMER will be contacted by the MERCHANT and given the chance to accept the order as is, cancel the order, or pay more or less in the event of a pricing error. If the CUSTOMER is overcharged because of an error the difference will be issued to the CUSTOMER by cheque or refunded to the credit card at the sole discretion of the MERCHANT. In the event of a dispute about the features of an item, the features as listed at the manufacturers Web site will be accepted as correct.
Disclaimer. THE SERVICES PROVIDED BY THE MERCHANT ARE PROVIDED AS IS WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. MERCHANT WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY THAT ACCOMPANY OR RESULT FROM CUSTOMER USE OF ITS SERVICES. THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY USE OF (OR INABILITY TO USE) THE WEB SITE OR SERVERS OR ANY SOFTWARE THAT THE MERCHANT PROVIDES FOR YOUR USE WHETHER DIRECTLY, INDIRECTLY, OR REMOTELY, - USE OF (OR INABILITY TO USE) THE WEB SITE; - FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, LINE FAILURE. FURTHER, WE ARE NOT LIABLE FOR DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY; DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY (LEGALLY, "CONSEQUENTIAL DAMAGES"); OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY (LEGALLY, "INCIDENTAL DAMAGES").
Limitation of Liability. IN NO EVENT WILL THE MERCHANT, OR OTHER THIRD PARTIES MENTIONED HEREIN BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES OR WEB SITE WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Indemnification CUSTOMER will defend, indemnify, and hold harmless MERCHANT, and their respective directors, officers, technology partners, employees, affiliates, and agents from all claims, actions, losses, liability, damages, costs, and expenses (including reasonable attorney's fees and expenses) arising from any provision or claim of this Agreement. Without limiting the generality of the foregoing, CUSTOMER shall indemnify and hold harmless MERCHANT against liabilities arising from the following: (i) the products or services provided by CUSTOMER in connection with MERCHANT; (ii) any actual or alleged defamatory or illegal material provided by CUSTOMER for placement on, or in connection with MERCHANT; and (iii) any material provided by CUSTOMER on, or in connection with MERCHANT, that actually or allegedly infringes on the intellectual property or personal rights of a third party. Each party agrees to (i) promptly notify the other party in writing of any indemnifiable claim and give the other party the opportunity to defend or negotiate a settlement of any such claim at the party's sole expense, and (ii) cooperate fully with the other party in defending or settling such claim; MERCHANT reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification.
General. The MERCHANT may revise this Agreement at any time by updating this posting. You should visit this page from time to time to review the then-current Agreement because it is binding on you.
Failure by the MERCHANT to insist upon strict performance or observance of any part of the Agreement extended shall not be construed as a waiver or relinquishment for the future of any Agreement, terms, provisions, or covenants, but the same shall continue to remain in full force and effect.
CUSTOMER agrees that no suit shall be brought against the MERCHANT without first having given binding arbitration 45 days to succeed in resolving any issue(s) between the CUSTOMER and MERCHANT using an independent arbitrator appointed by the MERCHANT.
This Agreement will be governed and constructed in accordance with the laws of the Province of British Columbia without regard to the conflicts of laws or principles thereof. Any suit brought about hereon shall be brought in the Provincial or Federal courts sitting in the city of Courtenay, Province of British Columbia, Canada. CUSTOMER agrees to pay all costs including court costs and attorneys fees.